We are committed to protecting your privacy when you visit our Site(s). We want you to know what information we collect, how we use it, and how you can request that this information be updated or corrected.

We reserve the right to amend or otherwise modify this Privacy Policy at any time, so please re-visit this page periodically to check for updates.

Revision Policy

Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments and we will revise their design at no extra charge, provided that the design and concept remain intact. Revision turnaround time is 48 hours.

Refund Policy

Our refund policy does not apply in the following situations:

• You choose a discounted coupon
• You choose a promo/special service package
• You have approved the initial draft
• You have requested revisions
• You have canceled the order for reasons unrelated to us or our policies
• You have not contacted us for more than 2 weeks since the project initiated
• You have violated our terms & conditions or privacy policy
• You have approached another service provider or freelancer for the same project
• You have provided an incomplete project brief
• You have demanded a change in any draft
• You have exceeded the maximum time allowed to request a refund
• You have other reasons such as change of mind or disputes with partners
• You have approved the deliverables
• You have accepted multiple revisions for any service
• You have ordered a bundle service and are dissatisfied with a specific service (refund can only be claimed against that specific service, not the complete bundle)
• You have failed to provide the initial project brief within 10 days of order placement

How to Claim Your Refund

To ensure your refund request is processed effectively, please specify your concern and claim your refund through one of the following modes:

• Toll-free: +1 (323) 597 5232
• Email: nexaforgeagency@gmail.com

We will try to resolve your query in light of our revision policy immediately, or else email you a refund request approval from our refund department. After a refund is issued, the rights to your draft transfer to us and you would not legally be allowed to use any version of the draft sent by us.

All refund requests are handled as follows:

• If requested before initial draft delivery: full refund (less a 10% service & processing fee)
• If requested between 48–120 hours after initial draft delivery: 33% refund (less a 10% service & processing fee)
• No refund requests are entertained after 120 hours of initial draft delivery, though we encourage you to contact us with any concerns

We reserve the right to approve or disapprove refund requests on a case-by-case basis, based on adherence to our user agreement.

Scope

Our Privacy Policy covers any visitor to our Site(s) and applies to both online and offline collection, storage, processing, and transfer of personal information.

Information We Collect

We collect various types of information from you through our Sites and when we speak with you by phone. Some information is collected automatically through web and internet technologies, including social networking tools. Other information is collected when you respond to an advertisement, register or order our products and services, set up a profile, or use one of our interactive tools.

Our collection of web analytical information lets us see how users find and navigate our Sites, which helps us make our Sites more useful and relevant.

Information Collected Automatically

Each time you visit our Site, web analytical information is automatically gathered. This generally does not identify you personally and may include:

• IP address
• Collection date
• Connection speed
• Day of week / time of day
• Language settings
• Country, state, and city (based on IP address, if available)
• Domain (.com, .net, .org, .edu, etc.)

How We Use Your Information

We use marketing information to plan our Sites and services around your needs, measure and improve our features, communicate with you about products or services, provide customer support, prevent potentially illegal activity, and enforce our Terms of Use.

We will not sell, rent, or lease your personal information to others. We may collect, use, and disclose personal information to:

• Provide requested products and services
• Respond to your inquiries
• Administer promotions you've shown interest in
• Send you material about products, services, and updates
• Analyze how our Sites and services are accessed and used
• Improve Site and service performance
• Obtain payment for services we provide
• Maintain business records for reasonable periods

Financial Information

Your financial information is used to provide requested products and services and to process your transactions. It will not be sold, rented, or transferred to third parties outside this purpose, except in the case of a reorganization, merger, or acquisition. We use SSL 128-bit encryption to protect your credit card details submitted over the internet — no one, including our staff, can view your credit card information.

Opt-Out

You may opt out of our collection, use, and disclosure of your personal information at any time, subject to contractual, legal, or technical restrictions. Note that opting out of certain uses may limit our ability to provide certain products or services. You can stop receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

Our Security Measures

We take commercially reasonable measures to secure and store your information to protect against loss, misuse, and alteration. We use industry-standard security measures when accepting your credit card information and whenever you log in to any of our Sites. However, no data transmission over the internet can be guaranteed completely secure, and you provide information to us at your own risk.

Monitoring of Communications

We may monitor and retain incoming and outgoing communications for training and quality assurance purposes, retained only as long as necessary unless required for legal reasons.

Cookies & Internet Technologies

Cookies, web beacons, and other internet technologies are used on our Sites to deliver messaging and track information. You can remove or disable these through your browser settings, though this may affect the usability of our Sites. Consult your browser's "Help" menu for guidance on managing cookies.

Children's Privacy

We are very sensitive to the issue of children's privacy. Our Sites are neither developed for nor directed at children under 13. If you believe your child has provided us with personal information, please contact us so we can have it removed.

Site Hosting & Links to Other Websites

Some of our Sites may be hosted by business associates or contain links to external websites. When you access these, the providers may have access to your personal information and apply their own policies. We are not responsible for the privacy practices or content of any sites we do not control directly.

Privacy Policy Changes

We may update or revise this Privacy Policy from time to time. Your continued use of our services following any changes constitutes your acceptance of those changes. If we intend to use information that personally identifies you in a materially different manner than stated at the time of collection, we will attempt to notify you at least 30 days in advance.

Contact Us

If you want access to or wish to update any of your personal information, or have any questions about our privacy practices, please contact us at nexaforgeagency@gmail.com or call +1 (323) 597 5232.

Last updated: 04/07/2026