FAQ

Frequently Asked Questions

Find answers to common questions about our services, process, and pricing.

Nexa Forge has different packages for logos, website, stationery and animated videos. We charge based on your selected package. Each project is charged 100% up front to start with the project. You can get more details about our pricing by visiting the pricing page.
Nexa Forge ensures to deliver in the best possible time guaranteed in our packages. If you do not receive any response in the given time period, please contact our customer support.
You can contact our customer support 24/7 if you are not satisfied by our design. Nexa Forge can amend and send you re-design concepts until 100% satisfaction. We offer a Money Back Guarantee to our customers on non-satisfaction.
Customers can pay via PayPal, Credit/Debit card, Ali pay, Google pay, Apple pay.
Nexa Forge provides the following files depending on your chosen package: 1. Logo: JPG, PNG, EPS, AI, PSD, ICON 2. Stationery: JPG, EPS, AI, PSD, DOC, PDF 3. Website: JPG, PSD, HTML 4. Brochure: JPG, AI, PDF 5. Animation: SWF, FLV, MOV, MP4, AVI
You can always download from your account area provided to you. You can sign in anytime, from anywhere and download your ordered file whether it is a logo or video.
Nexa Forge provides complete ownership and copyrights to the customer for the designs when the product is delivered. Before the finalization of the project, the ownership and copyrights will be held by Nexa Forge.
Yes. You are welcome to send in your ideas and our team of designers will incorporate those in your logo. You can submit your ideas in your creative brief while placing the order.
No! There are no additional charges for multi-colored logos. No matter how many colors you wish to use in your design. Nexa Forge has a satisfied client portfolio having logos in multi colors and we never charge based on any color selection. Also, there are no hidden charges apart from the package price - the package price is the final price, no strings attached.
Yes! Nexa Forge has a separate redesign package for customers. When you show us your current logo, our creative director analyzes it according to your need and totally revamps the old design after making improvements.
Of course, you can either change or edit the size or design of your business card and other stationery items via using Adobe Illustrator or Corel Draw. Nexa Forge provides final files in multiple formats allowing you to change the design as your need.
Content Management System allows you to create a website where you can change, edit or manage the content of the website on your own. You're allowed to edit or replace the pictures on the website even without creating a new page, sometimes. No programming knowledge is required to get the hold of CMS based website.
E-Commerce offers you the power to sell or buy products online. Nexa Forge creates basic as well as extended E-Commerce websites to facilitate your business. Basic E-Commerce is where you get to display only a few products and services online with a simple checkout option. While in extended e-commerce option, a complete solution is provided for your online store.
Yes, Nexa Forge offers domain registration and hosting services to our customers. Few of our packages include free domain registration also. Time duration for hosting services differ in every package from 6 month hosting to 12 month hosting as well.
Explanation Animation allows you to embed the video on your site helping your brand to boost sales. It will build your brand resulting in great social activity.
It is advised that you use our own voice-over talents as they're more experienced and well versed in different languages. Nexa Forge will provide you with several voice samples - including both male and female - for you to choose the most appropriate one for your video.
Two options are available for hosting your video; first is Nexa Forge hosts it on our channels i.e. YouTube or Vimeo which will help us reach potential clients. Second is, you can host the video on your website if you have the storage space.
Yes, the video can be ordered in multiple languages but it will take approximately two weeks to complete it because the translation of the voice-over text, recording of the narration and the editing adjustment of the video is a critical stage. Also, the charges would be extra for this depending on the style of the video.
Our typical timeline ranges from 48 to 72 hours for standard packages. More complex projects like custom WordPress or PHP websites may take 1-2 weeks, while automated portal websites can take 2-4 weeks depending on the scope and requirements.
Yes! We offer unlimited revisions on most of our packages to ensure you are 100% satisfied with the final result. Our Elite and higher packages include unlimited revisions, while our Starter package includes 2 rounds of revisions.
Absolutely! All our websites are designed to be fully responsive and work seamlessly across all devices - desktops, tablets, and mobile phones. Mobile responsiveness is included in our Elite Package and higher tiers.
Yes, we include basic SEO setup with all packages including Google-friendly sitemaps, meta tags, and search engine submission. We also offer advanced SEO and digital marketing services as add-ons to help improve your online visibility.
While we focus on design and development, we can provide guidance on content structure and placement. For professional copywriting services, we can recommend trusted partners or include it as an add-on service.